High Value Intervention
One of our clients is mid-way through a long term contract to provide IT service support. Whilst much effort was invested in setting up the Partnering arrangement subsequent personnel changes combined with competing priorities at senior levels in both Partnering organisations had taken their toll. Operational overheads had steadily increased at the same time that customer satisfaction had fallen.
Building New Partnering Relationships
Switching major service providers is often necessary but it can challenge management who have invested considerable effort in building up effective working relationships with the previous supplier. For one of our clients the change was made more difficult because of negative assumptions about the newly appointed provider.
